Managed services are a great way to outsource the responsibility of maintaining and anticipating the need for a range of processes and functions. This practice can help improve operations and reduce budget expenditures across the gTLD. There are many benefits to working with a managed services provider (MSP), from cost savings to access to cutting-edge technology. Metal Toad was hired to develop a digital marketing platform for a veterinary company.
The team used Amazon's artificial intelligence and machine learning framework for the entire software build. Aligned Technology Solutions acted as an outsourced IT support partner for a non-profit organization. They were responsible for addressing and resolving any IT-related issues at all levels of the organization. SugarShot provided managed IT services to a food wholesaler, helping them migrate to a new hosting platform and create new servers due to a ransomware attack.
Electric was hired as a Mobile Device Management Partner for a technology startup, managing workstations, providing support, and pushing updates for software, including Jamf and Kaseya. Vertical Computers ran the IT network of a healthcare personnel company. Their job involved updating and monitoring the company's servers, as well as replacing computers and installing equipment and software. Founded in 2003, they now employ a team of approximately 40 people who provide managed IT services, cybersecurity, cloud consulting & SI, and IT strategy consulting. Its 54-person team offers managed IT, cybersecurity, web design, and more for a variety of customers. Enterprise Mobility Management (EMM) is an IT framework for managing and protecting the mobile devices and business applications that employees use in their day-to-day work.
When an MSP is requested to meet an organization's business objectives, it is often expected to fill some gap or function in a system or IT staff. MSPs provide compliance management services to keep their customers in compliance with all relevant regulations. Their services often include software patch management to ensure that third-party operating systems and applications are kept up to date. Managed service providers find talent the same way other companies do, through networks and job offers. Managed services provided by MSPs are considered an alternative to the on-demand outsourcing or troubleshooting model, where services are offered on demand and the customer is billed for these services. After the pandemic, there has been an increase in demand for cloud-based solutions and increased momentum to accelerate digital transformations.
This has led to customer demand moving away from “core services”, systems integration, and help desk services towards remote work support and cybersecurity. Companies can also turn to managed service providers for cutting-edge applications to accelerate adoption, even when they don't have the staff to use or deploy those technologies. Founded in 2000, one MSP now has a 780 team that provides managed IT, productivity, collaboration & UC consulting & IS, cybersecurity, and more to most midmarket enterprises. Overall, working with an MSP can be beneficial for businesses of all sizes. It can help reduce costs while providing access to cutting-edge technology that would otherwise be out of reach. It can also help organizations stay compliant with regulations while providing access to experienced talent.