What Does Managed Service Include? A Comprehensive Guide

Managed IT services allow organizations to outsource IT tasks such as equipment monitoring and maintenance, remote monitoring and server management, network monitoring etc., while avoiding associated costs of maintaining full-time employees.

What Does Managed Service Include? A Comprehensive Guide

Managed IT services can range from general to specific, depending on your needs. Common services may include equipment monitoring and maintenance, IT systems management, remote monitoring and server management, network monitoring, and other support services. Managed Services allow you to establish contract terms for IT tasks that include service-level agreements (SLAs). This means you don't have to waste time recruiting, hiring, or training IT staff.

This allows you to pay only for the coverage or services you need and avoids the associated costs of maintaining full-time employees. Managed service providers present contracts to customers as a way of detailing what services are included. Contracts also list start and end dates for services. Outsourcing solutions available through vendors could include mobile device management, software as a service, platform as a service, help desk, and backup recovery.

Most managed service providers promote all-inclusive packages with unlimited IT resources while contracted, including day-to-day network management. Support services cover support and troubleshooting needs. They are one of the most popular managed services on the market. With support services, the MSP takes care of everyday problems, such as password resets or software updates.

Most support services will cover mobile devices, tablets and printers. Some will even provide onsite solutions when needed. While it may be cheaper to hire IT management and maintenance at first, as your organization grows, it may make more sense to invest in acquiring and training an in-house team. In the new economy, IT manufacturers are currently moving away from an immediate resale to a more personalized managed services offering.

Types of Managed Services

Managed Service AlternativesWorking with a Managed Service ProviderPurchasing and Delivery are Managed Services for You Learn More.

Managed IT services allow organizations to outsource IT tasks to a vendor, such as contracted or subscription services. As the value-added reseller (VAR) community evolved to a higher level of services, it adapted the managed service model and adapted it to small and medium businesses. Managed Communications, or Unified Communications, combines voice, video, chat, and email in a single service. There are many different types of managed IT service offerings, but the idea behind all of them is to shift the burden of maintaining IT from the customer to a service provider. A managed service provider that does not properly care for its own infrastructure may not take care of theirs properly.

Some managed service providers will maintain servers virtually, performing off-site maintenance and backup. Remote monitoring and management of servers, desktops, and mobile devices is a common type of managed IT service. The origins of managed IT service providers date back to the 1990s and the advent of application service providers (ASP), which offered remote application hosting services. Moving this part of IT management to an external team means that your internal IT team can focus more on day-to-day challenges and more strategic global thinking. Managed service providers proactively monitor a company's network, minimize IT issues, and troubleshoot any issues that arise on the network. Meanwhile, all-inclusive pricing sets a flat rate for all managed IT service offerings that a service provider offers to its customers. While it's easy for a single person to let certain aspects of IT security and monitoring go unnoticed, a managed services company is specifically structured to monitor all aspects of its robust systems, monitor potential or imminent threats or malfunctions, and mitigate risks potentials as quickly as possible, often before risk becomes a real problem.

Oscar Collari
Oscar Collari

Hipster-friendly music expert. Amateur beer scholar. Infuriatingly humble sushi trailblazer. Avid webaholic. Certified social media practitioner.