When it comes to selecting a managed service provider (MSP) for your business, there are a few key factors to consider. First, ask what the typical course of action is when solving a problem for a customer. This will give you an idea of how the MSP will handle any issues that arise. Next, find out if the company handles all aspects of its services in-house or if it outsources.
If the MSP does not outsource services, ask about their staffing levels. If you already have internal IT support and are looking for a little outside help, make sure the MSP is willing to work with your existing team rather than replacing them. Help desks can be beneficial for solving IT problems over the phone, but this level of service is not as personalized as a network operations center (NOC). NOCs employ a team of IT professionals from your MSP to help your business by phone, email, or in person.
They may also be segmented into levels, with higher levels corresponding to more pressing problems. While NOCs may cost more, they can resolve issues more quickly, increasing business productivity and reducing downtime. Additionally, make sure your MSP is available to provide support at any time of the week, as cybersecurity issues can arise at any time. When looking for an MSP, consider their underlying technologies and vendors.
A good managed service provider will sit down with you and assist you in planning your technology for the future. Additionally, they should have a great market presence and experience with previous customers. Finally, ask follow-up questions to see if your potential managed service provider has fast response times for both onsite and offsite support. Having a virtual Chief Information Officer (vCIO) built into your MSP contract allows your company to have an IT expert to manage crises and strategize your network to fit your business needs.
Choosing the right managed service provider is essential for ensuring that your business runs smoothly and securely. Make sure to do your research and select an MSP that meets all of your needs.