When it comes to IT support, businesses have two main options: hiring an in-house team or outsourcing to a managed IT service provider. But which one is the best choice for your company? To help you make an informed decision, it's important to understand the differences in cost and services between the two. A mid-range managed IT service is more expensive upfront, but can often save money over time. This is because your service provider can help you avoid problems before they escalate and address them immediately when they are easier to resolve.
Some managed service providers even add a dedicated virtual Chief Information Officer (VCIO) to their service package. Flat-rate pricing is usually based on the service level chosen by the company, while other providers base their billing on the total number of users per month. With outsourcing, you only pay for the services you need, just as you would with legal or other specialized services. When choosing an IT service provider, it's important to select one that can be a true partner of your organization.
The Velo IT Group Managed IT Services program is tailored for growing small and medium-sized businesses. These projects are usually managed outside of the managed services agreement and typically have their own agreement, such as a separate hardware as a service (HaaS) agreement. High-end pricing includes the system usage and support services you need with that system, as well as all the services offered in mid-range plans. A reputable managed IT service provider will be able to collaborate with you and other leaders in your organization and deliver industry-leading services that an in-house team may struggle to match.
This comprehensive model provides the greatest predictability in the cost of managed IT services and allows a company to budget for its expenses. Alternatively, many managed service providers offer a wide menu of add-on services that can be customized to your specific needs. A reputable IT service provider will work with your organization's vision and current IT infrastructure to give you a competitive advantage and deliver the best possible service at the best possible “per user” price. Managed IT services are presented as a way to save money because outsourcing IT management is often more efficient for most companies than employing a team of IT professionals.
A typical managed IT services contract provides strategic advice, network monitoring and management, and access to as much device and end-user support as needed.