Managed Service Providers (MSPs) are companies that offer multiple managed information technology (IT) services to other companies. These services can range from technical support repair services to subscription services, and they are often used by businesses that lack the capital to hire and manage their own in-house IT team. MSPs provide their services remotely, through a network, and they can also maintain other revenue streams that require onsite support. Using a managed service provider is a strategic method for companies to maintain some internal operations while outsourcing others.
For example, an MSP specializing in managed network services will lean toward professionals with traditional experience in computer engineering, software engineering, and systems engineering, as well as software developers and network and security experts. Managed service providers offer a variety of benefits to businesses. One of the most important benefits is the ability to remotely monitor and manage systems. This allows businesses to keep their systems secure and up-to-date without having to hire an in-house IT team.
Additionally, managed service providers can help with compliance, which is particularly important for public sector agencies and companies that store sensitive data. MSPs also provide businesses with access to specialized tools that can help with tasks such as troubleshooting, networking, cybersecurity, responsive support, and monitoring. These tools can also help with invoicing for services provided. Finally, managed service providers offer businesses access to a wide variety of experience levels and skill sets.
This allows businesses to find the right provider for their specific needs without having to hire multiple IT professionals.