Companies need managed service providers (MSPs) to reduce risks and ensure consistent monitoring of their networks. MSPs can assess current and future IT needs, advise on the best products and services to implement, and handle all upgrade and maintenance tasks. This allows managers to focus on their business rather than worrying about the company's IT. When looking for a managed service provider, it is important to set clear expectations, a scope of services, and a strong service level agreement (SLA).
It is also important to consider the technology landscape and how it has evolved from a centralized system managed by IT to a complex network of technologies and specialized networks outside of the IT experience. MSPs can offer their own native services along with the services of other providers. They can also help create a roadmap for an organization's IT that fits their business strategy. It is recommended to look for a local MSP who can help develop a proactive approach to business.
Today, cloud service providers and MSPs are sometimes used synonymously when the provider's service is backed by an SLA and is delivered over the Internet. An overwhelming majority of companies (80%) are looking to change their managed service provider, whether it's a top MSP or the managed services offered by large cloud providers.